Total Dance would like to guarantee your satisfaction. You may cancel your order within 14 days of your receipt of the goods, and we will refund to your card within 20 working days of return of cancelled items. Postage and Packaging are not refundable however.
Your statutory rights are not affected.
We are happy to exchange unused items within 14 days, however the new items will incur our usual low cost "flat rate" P&P/handling charge of £3.95 per delivery.This will be debitted to your account at the time of dispatch. Alternatively you may prefer to enclose a cheque for re-delivery, with the returned goods.
For your protection, all orders valued at over £30.00, and all next day deliveries will be sent by Royal Mail "Recorded Delivery" services.So you should arrange for goods to be shipped to an address where you know someone will be available to "sign for" the goods. If no-one is in to accept delivery, RM will generally leave a note requesting collection from the local Postal Sorting Office. If your order is not delivered shortly after notification of dispatch, please call us on 0208 301 6478, and we will initiate a "track & trace" with Royal Mail. If the goods are "lost" Total Dance will re-dispatch at our expense.
Billing Policy ?
We charge for goods on order, as we can usually deliver very quickly. If however there are delays, and you wish to cancel your order, on your request, we will will refund your card promptly on a "no quibble" basis. You may send your credit card information via phone, fax, mail or on-line. Please do not send credit card details by e-mail.
UK Shipping, Handling & Costs
Standard Delivery - £3.95 Flat Rate
Total Dance charge the same flat handling/delivery charge, regardless of the size of your order - The more you buy, the more you save!Standard Deliveries are normally delivered within 3 to 5 working days of order. Orders placed before 1:00PM, Monday to Friday are normally despatched the same working day subject to stock availability. If for any reason we are out of stock, we would expect to despatch your order within 12 days. This is a ÄútokenÄĚ flat fee of £3.95 for standard UK postal delivery, regardless of the size of your order. The idea behind this is to discourage very small orders, which take almost as much time & effort to package and post as larger orders. This charge will automatically be added to your order: firstname.lastname@example.org
UK Fast (Next Day) Delivery - £7.95 Flat Rate
Total Dance charge the same flat handling/delivery charge, regardless of the size of your order - The more you buy, the more you save! We hold significant stocks of nearly all items featured on our website. If goods are in stock and we receive an order before 1:00PM, we will deliver "next working day" from order via Royal Mail "Special Delivery". If we are temporarily out of stock of an item for next day delivery, we will contact you ASAP to inform you of an ETA for delivery, and we will of course only charge you our standard delivery rate.
We charge a flat rate of £14.95 for Worldwide "Signed For" delivery service. The more you order from Total Dance, the more you save on delivery charges.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
How to Return or Exchange Orders:
Parcels should be returned to:
Total Dance, 8a Bellegrove Road, Welling, Kent, DA16 3PR Please complete the returns form explaining the refund or exhange you require, together with a cheque for £3.95 (or written permission to bill your credit card), for P&P.if you require an exchange.
Exceptions to Cancellation & Exchange Guarantee
Special Order items are exempt from our normal cancellation / exchange policy and please be aware that any bulk special orders, although we will happily exchange sizes, refunds will be charged an administration fee of 30%. Garments of an intimate nature such as tights, underwear, etc, are excluded from the 14 day cancellation option - unless they are still in their original sealed packaging. Please ensure all items are handled with care and not marked when trying on as we again regret we are unable to exchange or credit items marked or showing signs of wear
Late Return Goods
Goods can be returned after the 14 day "approval period", at our discretion, subject to a £5.00 late return charge.
Goods Not Collected From The Postal Sorting Office
If we have to re-dispatched your order, and subsequently the origional order is returned to us, due to non collection from the postal sorting office, a £5.00 charge will be debited to your account.
All quoted prices include VAT where applicable.